A coworker of mine recently visited the salad bar of a local grocery store. Dissatisfied with some of the store’s recent changes, she decided to write a letter:
I used to come to your store for the salad bar – where a employee would hand make it for me and toss it. It was great. Now we have a manual salad bar with half the ingredients and no way to toss the salad. I am disappointed and have no reason to shop at <store name> anymore.
Here is the store’s EPICALLY AWESOME response:
Many thanks for your email and for sharing your thoughts with us. As store director, I’m always eager to hear what’s on your mind because you’re our valued guest. Your feedback is extremely important to me and my staff, and I want to follow up with you personally.
You share with us your disappointment with regards to our new salad bar arrangement. I’m so glad you’ve voiced your concerns, as I’ve got some information that I hope will please you. We feature a wide variety of salad options for our guests, including choices of greens, 26 different salad ingredients, and eight different dressings, just to name a few. Chicken and salmon (along with other items) are available in our deli case. You mention that you miss having an associate toss your salad. Please know that we would be delighted to toss your salad for you, so please don’t hesitate to ask any associate – we’re here to serve you and to ensure your complete care and satisfaction. In addition, if there’s a salad item that isn’t at the bar, please contact an associate, and we’ll check to see if that item is available.
<snip>, we’re committed to providing you with spectacular service, a unique shopping experience, and the finest products at the lowest overall prices of any full-service market. After all, you deserve nothing less!
*That* is customer service.
Look at those two handsome devils:
One night on our vacation, we had dinner with our friends Wayne, Laurel, and Braden. Troy was on crack. He was so busy running around their house that he shunned a most excellent dinner. On any other day, he would have scarfed it like a rapacious badger. Oh well. The boy could stand to lose a few pounds.
Just like his old man.
Why, yes, I would, thank you.
Kelly and T-man are out of town for the next couple of nights, which means I'll have to fend for myself when it comes to food. Fortunately, I learned how to operate a BBQ at an early age (thanks, Dad!), so, for tonight at least, I won't starve to death.
What's on the menu:
Mmm… temporary bachelorhood food…
This is good news. Whenever I'm traveling and I need to check my email, I'll generally head to Starbucks for a cup of joe and to tap into the T-Mobile wireless hotspot. However, at $9.99/day, the access fee always ticked me off (though never enough to prevent me from paying for it). I have never needed 24-hour Internet access at a Starbucks. Why the heck couldn't they offer a smaller time period for less money?
Well, now they do. Except "they" is no longer comprised of Starbucks + T-Mobile; "they" is now Starbucks + AT&T:
At Starbucks, T-Mobile is out and AT&T is in, at least when it comes to WiFi. AT&T and Starbucks announced their new partnership this morning, saying that the carrier plans to offer a variety of service offerings at 7,000 Starbucks locations in the US. Best of all, many customers will be able to access the service for free (as in beer), with paid offerings as low as $3.99 for two hours of use.
Ah, sanity momentarily returns to the land of overpriced breakfast sandwiches and macchiatos.
I'm not an AT&T broadband subscriber (monopolies are a bitch (SureWest does provide excellent service, though)), so I don't get to surf for free, but $3.99/two hours is still a welcome change.
Good move, Starbucks!
One of the guys on my team at work is being forcefully happily transitioned to another team. As a small send off, we went to a team lunch at the place of his choosing. He chose a place I had never eaten before, called Eastern Max Buffet.
I think I can sum it up best thusly:
It’s like HomeTown Buffet, but Asian, and without the suck.
If you’re ever in Roseville and looking for a good mix of Asian grub, stop on by. $8.50 all you can eat at lunch.